Overview
At Arman Wires, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, we offer a straightforward return and refund process subject to the conditions outlined below.
Eligibility for Returns
Items must be returned within 7 days from the date of delivery.
Products must be unused, in their original packaging, and in the same condition as received.
Proof of purchase (order confirmation or receipt) is required for all returns.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons, such as ear-worn devices or wearable items that have been used. Any product that is damaged due to misuse or not in its original condition will not be eligible for return.
Return Process
Contact our customer support at [email protected] within 7 days of receiving your order to request a return.
Provide your order number, product details, and reason for return.
Our team will guide you on the return shipping procedure.
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Refunds
Approved refunds will be processed within 7 business days after we receive the returned product.
As we operate on a cash-on-delivery basis, the original delivery fee is non-refundable.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos or videos of the product. We will arrange a replacement or refund at no additional cost.
Contact Us
For all refund or return inquiries, please email us at [email protected].